Livia Jenvey | August 13, 2018
Do you sometimes find you thought you heard a conversation correctly, but instead you didn’t?
Did that cause a decision to get made that wasn’t the right decision?
If you said yes to any of these questions above, you are not alone! A study conducted by the Project Management Institute (PMI) found that poor communication in conversations leads to project failures one third of the time. Which means 33% of project failures could have been prevented if better communications was used.
One of the major areas where communication gets muddled is when leaders are listening based on their filtering of a conversation. When we as a leader listen to a conversation, using a filtering listening process, we are listening more to internal thoughts than the conversation itself.
The key in listening to conversations is to become more of an active listener versus a filtering listener. Active listeners hear the whole conversation first, then use their thought process afterwards. As a leader having the right information on hand helps make the right decision, especially in key situations; thus being more of an active listener is the key for any leader to be able to make key decisions.
To be an active listener is a simple process that everyone can do. All it takes is practice and a commitment to become a better listener.
Here is one trick you can try today:
Put Away Anything In Front Of You
Listen Without An Agenda
Repeat To Speaker What You Heard To Confirm Topic
After Topic Confirmed, Apply Your Thought Process
Try this trick out for the next month to practice your active listening skills to help you make better decisions in your business.